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New service includes hours of movies,
TV and other downloadable video
that can be checked-out
24/7 MyLibraryDV is a unique
video-on-demand service created by Recorded Books in
partnership with CLUES public libraries (Cumberland
County Library, Bridgeton Free Public Library, Millville
Public Library, Vineland Public Library), Pennsville
Public Library and Salem Free Public Library. You can
access hundreds of hours of DVD-quality programming such
as cooking, travel, health programs, classic movies and
more! Best of all, it is brought to you by the libraries
at no additional charge to you! Shows
available for download include America's Test
Kitchen, Julia and Jacques Cooking at Home, Antiques
Road Show, Today's Homeowner with Danny Lipford, Globe
Trekker, and Rick Steves' Europe. Also
available through the ever-expanding catalog of content
are independent films from Film Movement and classic
films such as The Great Train Robbery, Meet John Doe
and Phantom of the Opera. To get
going immediately, first download and install the
MyLibraryDV Download Manager specific for you library
below, enter your appropriate library card number and
you're ready to go! If you've already downloaded and
installed the manager, you'll find an icon on your
desktop and/or in you system tray you can use to start
your viewing. There's no need to download the manager
again or every time. MyLibraryDV Download
Manager for:
For help with other questions you might
have, see the Frequently Asked Questions below or
download some of the other items of interest in the
column to the left.
Frequently
Asked Questions
(PDF version):
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What is the
first step to view MyLibraryDV?
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What software is required?
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Is MyLibraryDV compatible with Windows Vista?
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Can I use a Mac with the service?
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Why must the manager be installed?
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How can I browse through the different titles on the
site?
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How are programs downloaded?
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How long does it take to download a program?
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How many programs can be checked out at one time?
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How can the status of downloads be checked?
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When and how can programs be viewed?
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May downloaded programs be transferred to external
devices?
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How is a video deleted that has been previously
downloaded?
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If MyLibraryDV does not operate properly, what steps can
I perform?
What is the
first step to view MyLibraryDV?
To access and download MyLibraryDV:
- Visit your library’s homepage.
- Click on the MyLibraryDV start button.
- Install the download manager (this is a one-time
requirement that takes 2 to 4 minutes).
- Choose your program.
- Follow the instructions to log on. The download
manager remembers you even when you close the
connection. You will not have to repeat this step as long as you do not sign
out.
What
software is required?
- A broadband Internet connection (DSL, cable, etc.)
- The most recent version of your browser (Firefox and
Internet Explorer provide optimal results)
- Microsoft Windows 2000 with SP4, Windows XP with SP2FlashPlayer 9 and Windows Media Player 10 or higher
with the most recent security update
- 1 gigabyte of available hard-drive space
- 1 GHz processor or greater (supports simultaneous
record/playback features)
MyLibraryDV’s software will automatically detect and
alert you of any necessary upgrades to access the
service and will aid in their installation.
Is
MyLibraryDV compatible with Windows Vista?
Yes, MyLibraryDV is fully operational on systems running
Windows Vista.
Can I use a
Mac with the service?
The download manager for MyLibraryDV is a Windows .exe
file and will only install on a computer running Windows
2000 with SP4 or Windows XP with SP2, which enables you
run the Windows Media Player. Your Mac must have an
Intel processor and software that enables you to switch
between the Mac operating system and Windows, where you
will download and install the MyLibraryDV
download manager.
Why must the
manager be installed?
The manager is necessary to securely download
MyLibraryDV programs. After installing the manager the
first time, an icon will appear on your desktop and in
your program listings. You will use this icon to launch
the Player whenever you wish to use MyLibraryDV.
How can I
browse through the different titles on the site?
You can browse through the programs on MyLibraryDV
either from an alphabetical listing under the Channel
Guide on the left side of the screen or from the
categories in the center of the screen.
To choose from the listing under the Channel Guide on
the left side of the screen, click on your desired
category, such as Travel or Food, and then on your
specific topic of interest.
Clicking on an individual
program from the image and title display in the center
of the screen will make the program information window
appear. Here you will find the program synopsis,
additional information such as the download size and
duration of the video, and a “Download” icon.
When you
scroll over a category from the display in the center of
the screen you are given information about types of
programming you can find within that category. You can
then click on the icon to be taken to the topics within
the category, just
as with the other method of browsing.
Please view the
flash demonstration in the Help section for more
information on this option.
How are
programs downloaded?
Simply click the “Download” icon. The title will be
added to your “My Downloads” playlist and will begin to
download immediately.
If the Internet connection is lost
while downloading a program, simply reestablish the
connection and the manager will resume the download from
the point it was interrupted.
The MyLibraryDV application does not need to remain open
during the period of the download. The download manager
will automatically continue to download the content even
when the main application is closed, as long as the
Internet connection remains uninterrupted.
After
programs have been downloaded, the MyLibraryDV Player
accesses the content from the computer’s hard drive
whether
or not there is a connection to the Internet.
How long
does it take to download a program?
The amount of time it takes to download MyLibraryDV
content depends on a combination of factors, such as the
length of the program, the connection speed, and the
hardware configuration of the individual computer.
Videos are automatically downloaded one at a time,
although multiple programs may be selected. It is
possible to change the order of the programs in the
queue. Simply click on the title of the program to take
priority—the default behavior for the manager is to
download the last program selected.
How many
programs can be checked out at one time?
You may have up to 10 downloaded programs at any given
time as long as space on your computer’s hard drive is
available. Each program has a 7-day checkout period. The
time remaining to watch the program is displayed next to
the “Play” icon in your “My Downloads” playlist. No
early returns are permitted.
How can the
status of downloads be checked?
The progress of the download can be checked by dragging
the cursor over the status bar in the “My Downloads”
playlist to display the percentage downloaded.
When and
how can programs be viewed?
Because of MyLibraryDV’s cutting-edge progressive
download technology, content can be viewed either while
the video is being downloaded or after the download is
complete.
Within a few minutes after the downloading
begins, the “Play” button will appear. At this point,
your program can be viewed while it continues to
download. If you choose to view a program while the
download progresses, be aware that varying connection
speeds can cause momentary pauses in play called
buffering. Buffering results when the viewed portion of
the file “catches up” to the downloading file. Internet
speeds are impacted by a number of variables, such as
how many users are on a single trunk line or the age of
your computer. If buffering occurs, a text message will
appear below the picture, encouraging you to pause for
several minutes to allow the program to download
further. If buffering continues, your best viewing
experience may only occur with completely downloaded
programs.
If you choose to wait for the completed
download, open the MyLibraryDV Player, go to your “My
Downloads” playlist and click
on the “Play” button next to the title you wish to view.
Using a cable hook-up, programs may be viewed on a
television or other monitor. Please view the flash demo
in the “Help” section for more information on this
option.
May
downloaded programs be transferred to external devices?
MyLibraryDV works only on the hard drive to which the
file was originally downloaded. Files cannot be
transferred to an external device.
How is a
video deleted that has been previously downloaded?
All programs are automatically deleted when the 7-day
checkout period expires. If you choose to delete
programs manually, open the Player and identify the
title to be deleted in your “My Downloads” playlist.
Click on the “Trashcan” icon to delete the program from
both the Player and the associated computer hard drive.
Deleted programs still count toward your 10 allowable
downloads if they are within the 7-day checkout period.
If
MyLibraryDV does not operate properly, what steps can I
perform?
- Check to ensure that system time, time zone, and date
are correct.
- If the computer is running a personal firewall, allow
bidirectional traffic from MyLibraryDV.
- Disable pop-up blockers that inadvertently block
MyLibraryDV.
- Check Internet connection.
- See the troubleshooting guide in the “Help” section.
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