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CCL Training Center Frequently Asked Questions

Questions are arranged by subject matter:
Using the CTC
Disks & Saving
Printing
Software
Internet
Assistance & Training

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Q: Is there a charge to use the Computer Training Center?
A: No! Computer use is free during normal CTC Hours, except for printing or class charges.

Q: Are we able to print in the CTC?
A:
Yes. Printing charges are 15 cents per page and must be paid for before leaving the CTC. Printing is to be picked up with the CTC Operator. Any unpaid printing will be placed on your library card.

Q: Who is able to use the CTC?
A:
The Training Center is to be used during posted hours for any work that cannot be at the Public Computers in the Reference Area. No General Internet Surfing is allowed in the CTC unless the Reference Area Computers are full or if assisted by the Reference Librarian.

Q: How do you sign into the Training Center?
A:
To sign in, you must print and sign your first and last names legibly on the sign in sheet along with the time. You must also indicate the computer number you wish to work on, the software you will be using, and your library card number. The CTC Operator must sign his or her name in order to complete the sign in process. Remember that you must sign out when you are leaving the CTC.

Q: Are children allowed to use the Training Center?
A:
No. Children are directed to use the Kids Computers in the Children’s area.

Q: Is there a complete list of procedures for the CTC?
A:
Yes. Please refer to the Computer Training Center Usage Policy for more detailed information.

Disks & Saving:

Q: How can I save my work in the CTC?
A:
In the CTC, you have two options: 1) Bring or purchase your own Windows formatted 3.5" floppy disk, or 2) Save temporarily to our shared network drive, known as "F." Note that this is a shared drive and any data may be viewed by others and is deleted regularly.

Q: Can I bring in my own disks?
A:
Yes, the Training Center supports any 3.5" Windows formatted diskette. Note that all disks are automatically scanned by the computer for viruses on access for security purposes.

Q: Can I save data to the hard disk?
A:
You are unable to save any information to the hard disks. You may, however, save to a temporary network drive, known as "F." Note that this is a shared drive and any data may be viewed by others and is deleted regularly.

Q: What if I do not have my own disk and I want to save my data?
A:
You may purchase your own floppy disk at the Circulation Disk for $1.00 each. Otherwise, you may save to a temporary network drive, known as "F." Note that this is a shared drive and any data may be viewed by others and is deleted regularly.

Q: How often is the network drive ("F") cleaned out?
A:
The library regularly cleans out the shared network drive once a week. Because there is no set time that this occurs, any important data should be saved onto a floppy disk to insure that you will have your data later.

Printing:

Q: How do I print?
A:
Most of the time, printing is as easy as clicking the print button on the toolbar or using the File/Print menu combination. It is often a two step process – click the print button and then the OK button on the next screen.

Q: How do I know how many pages I am printing?
A:
Most programs offer a Print Preview option that lets you view your pages before printing. When printing, you can then select which page numbers you wish to print. Remember that you must pay for all pages, including mistakes.

Q: I am from the Workforce NJ Program, do I have to pay for printing?
A:
You are able to print anything workforce related for free. (ie. Job listings, resumes, etc.) However, any non-related printing retains the normal charge of 15 cents per page.

Software:

Q: What software programs are available in the Training Center?
A:
In the CTC, we have Netscape Navigator available for Internet browsing along with Microsoft Office ’97 Professional for business applications. A number of other desktop publishing and researching software is available. For a complete list, please see the CTC Operator.

Q: Is word processing available in the CTC?
A:
Yes. Microsoft Word ’97 is available for your use.

Q: Do you have any games.
A:
No.

Q: Can I bring in my own software to use on the Training Center Computers?
A:
Under no circumstances may you load or run any of your own software on the computers. Attempting to do so will result in a loss of computer privileges (at the minimum).

Q: The does CTC have the capability of editing photographs?
A:
Yes. Paint Shop Pro 5 and Animation Shop 1 is available for use. Also a color flatbed and slide scanner will available for scanning photographs.

Internet:

Q: How do I access the Internet?
A:
You’re already connected! You must only double-click on the Netscape Navigator icon on the desktop.

Q: Can I do e-mail?
A:
The Library does not provide e-mail accounts or software. Web-based accounts may be used, if necessary.

Q: Can I chat?
A:
You are not allowed to chat in the CTC. This falls under General Internet Surfing and is prohibited. Library resources are not provided for informal chat.

Q: What Job-Searching Resources are available on the web?
A:
A list of job related sites are available in the Bookmarks toolbar in Netscape Navigator. Additional resources are available by talking with the CTC Operator.

Assistance & Training:

Q: Is any staff help available?
A:
The CTC Operator is available for general computer questions and will answer them as time and knowledge permit. Note that the CTC Operator will not complete any work for the user.

Q: Is personal tutoring available?
A:
No, however Self-Tutoring software is available for certain applications. Please ask the CTC Operator for more information.

Q: What classes are available in the Training Center?
A:
Various classes ranging from introductory to more advanced applications are available. Please refer to the CTC
Class Schedule to see what classes are available this month. Descriptions of classes are also available. Please talk to the CTC Operator for more information.

Q: Are these classes accredited or are certificates issued?
A:
No. Classes offered at the Training Center are for personal development purposes only.

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